Refund policy

Last Updated: June 17, 2026

1. Custom Products

All products sold by Inkworthy are custom-made based on customer-submitted files and specifications.

As a result:

• Custom products are not eligible for return.
• Custom products are not eligible for exchange.
• Custom products are not eligible for refund except as expressly stated in this policy.

2. Non-Refundable Situations

Refunds, returns, or replacements will not be provided for:

• Customer spelling errors
• Incorrect names, dates, or other submitted information
• Low-resolution or poor-quality uploaded files
• Customer-approved proofs
• Customer design choices
• Color variations caused by screen calibration differences
• Minor variations in foil appearance due to lighting or viewing angle
• Orders where the customer selected incorrect options during checkout
• Delays caused by shipping carriers or circumstances beyond Inkworthy’s control

Customers are responsible for reviewing all submitted content and order selections before completing their purchase.

3. Damaged Orders

If your order arrives damaged, you must notify Inkworthy within seven (7) days of confirmed delivery.

To submit a damage claim, customers must provide:

• Order number
• Description of the damage
• Clear photographs of the damaged product
• Clear photographs of the shipping packaging, if applicable

Failure to provide requested documentation may result in denial of the claim.

Inkworthy reserves the right to determine whether reported damage qualifies for a replacement or refund under this policy.

4. Damaged Frames

For orders that include a frame, damaged frame claims must be reported within seven (7) days of delivery.

Customers must provide photographs showing:

• The damaged frame
• Any visible shipping damage
• Packaging materials, if requested

If a damage claim is approved:

• Inkworthy will provide instructions for returning the damaged frame.
• Inkworthy will cover approved return shipping costs.
• A replacement frame may be provided at Inkworthy’s discretion.
• If a replacement frame is unavailable, a refund may be issued.

Damaged frames must be returned before a replacement or refund is processed unless otherwise authorized by Inkworthy.

5. Incorrect Orders

If Inkworthy produces an order incorrectly, customers must notify us within seven (7) days of delivery.

Examples of incorrect orders may include:

• The wrong file was printed.
• The wrong size was produced.
• The wrong frame option was supplied.
• A purchased foil upgrade was omitted.
• Foil was applied when not ordered.

Customer-submitted errors do not qualify as incorrect orders.

If Inkworthy determines that an order was produced incorrectly, we may provide a replacement product, or a refund if replacement is not reasonably available. The remedy selected will be determined by Inkworthy.

6. Manufacturing Defects

Claims relating to manufacturing defects must be submitted within seven (7) days of delivery.

Customers may be asked to provide photographs and additional information to assist with claim review.

If a manufacturing defect is confirmed, Inkworthy may provide a replacement product or refund at its discretion.

7. Return Authorization

No returns may be sent without prior authorization from Inkworthy.

Unauthorized returns may be refused or returned to the sender.

Customers should contact us before shipping any item back.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping fees are non-refundable unless otherwise required by law or expressly approved by Inkworthy.